Refund policy

We want you and your pet to love what you order. If something isn't right, we'll make it right.

30-day returns

You can return most items within 30 days of delivery for a full refund of the item price. Items must be unused, clean and in their original packaging. If you live in the EU, the UK or Norway, you also have a statutory 14-day right of withdrawal; our 30-day window comes on top of that and does not limit your legal rights.

How to start a return

  1. Email hello@mytinytenants.com with your order number and the item you'd like to return.
  2. We'll reply within 1–2 business days with the return address and instructions.
  3. Please don't send items back before we've confirmed the return, as parcels sent without instructions can't always be matched to an order.

For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked service.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping. In most cases you won't need to send the item back.

Items we can't take back

For hygiene reasons we can't accept returns of items that have been used by a pet (for example lick mats, chew toys, bowls, beds or grooming tools that have been used), unless they are faulty.

Cancelling an order

Changed your mind? Email us at hello@mytinytenants.com within 12 hours of placing your order and we'll cancel it and refund you in full. After that, your order may already be on its way, and the return process above applies.

Refunds

Once your return is received and checked, or your damaged-item claim is approved, we'll refund you to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Questions? Write to us at hello@mytinytenants.com.